All Lift Forklifts and Access Equipment Sydney 6-22 Antoine Street, Rydalmere, NSW 2116
All Lift Forklifts and Access Equipment Melbourne 8 Windale Street, Dandenong, Victoria 3175
The protection of your privacy is important to us. The integrity and privacy of our customer details
are maintained and upheld at all times and not sold to any other organization for any reason. We are
committed to protecting our customers' personal information. That is why we have prepared this
document to ensure you are aware of your rights and our commitment to your privacy. They are in
accord with the Australian Privacy Principles ("APP's") set out in the Privacy Act 1988. These are
the rules that apply to many private sector organisations including us that regulate the way in which
we deal with your personal information In this Policy the words "we", "our" or "us" means Kretchmer Enterprises Pty Ltd (ACN 065 099 434)
trading as "All Lift Forklifts & Access Equipment".
Collection of personal information
The type of personal information we collect about you includes:
your name and address;
your telephone numbers;
your email address;
your computer IP address from our website;
details of your previous dealings with us;
your financial information (eg. personal credit card information when you make
payments to us);
We may collect your personal information in the following ways:
in your credit application
in discussions with you whether in person or by telephone;
through accounts and payments you make to us;
through our website or by email;
through a third party, such as your accountant or lawyer.
If we collect personal information about an individual from you, we will take reasonable
Our identity and how to contact us;
That he or she can access the information;
The purpose for which we have collected the information;
The organisations or types of organisations that we usually disclose the information to.
Use of personal information
We collect your personal information for the following purposes:
to provide financial and business related information and/or services to you;
to process transactions;
for billing purposes
to provide you with information and updates on our products and services and
promotional offers that we provide using the email address that you have provided;
to compose diagnostic and statistical information for our computer network;
to evaluate the effectiveness of our website and our products and services and
to enable us to better understand your needs and to communicate more effectively
If you do not wish to receive information and updates from us, you may "opt out" of our list
and your name will be removed from our list.
If you have previously agreed to us using your personal information for direct marketing
purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we
have your permission or are required by law to do so. We may use your personal
information to send you promotional information about third parties that we think you may
find interesting if you tell us that you wish this to happen.
The quality of your personal information
We believe it is important to make sure that the personal information we hold about you is
accurate and up to date. To this end our staff have procedures to monitor some of your
We also request that you contact us and tell us if any of your personal information has
changed (eg. your address) or if you believe that the personal information is inaccurate.
After you advise us we can then update our records and ensure that the personal information
we hold is accurate and up to date
You may contact us and request particulars of the personal information that we hold about
you, and whether that personal information needs to be amended or corrected in any way.
We may charge you a fee for providing this information depending on the nature of your
request. You may contact our privacy officer on 1300 729 700 or email your request to
The security of personal information
We are committed to maintaining a high level of security of our client(s) files and personal
We use the following security measures to protect and maintain the safety of your personal
passwords on all our computers;
a firewall on our computer network, which is monitored by computer security
We will keep personal information as long as we need it for the purposes in clause 3.1 of
this policy, after which time we will destroy or de-identify the personal information.
Otherwise we may keep personal information for any period required by law.
Disclosure of personal information
We may disclose personal information to:
Our staff and contractors that we engage to undertake services on your behalf.
local, interstate, or foreign employees and agents which may be involved in
providing you products and services;
a third party contractor or service provider who may be performing services for
us which involves your personal information or who we may engage to assist us
in operating our website, conducting our business, or servicing you, so long as
those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to
comply with the law, enforce our site policies, or protect ours or others rights,
property, or safety.
We will not sell your personal information to marketing bodies without your consent.
When you view our website we may store certain information on your computer. This
information may be in the form of a small text file called a "cookie". A cookie is a small file
that asks permission to be placed on your computer's hard drive. Once you agree, the file is
added and the cookie helps analyze web traffic or lets you know when you visit a particular
site. Cookies allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data
about web page traffic and improve our website in order to tailor it to customer needs. We only
use this information for statistical analysis purposes and then the data is removed from the
Overall, cookies help us provide you with a better website, by enabling us to monitor which
pages you find useful and which you do not. A cookie in no way gives us access to your
computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies,
but you can usually modify your browser setting to decline cookies if you prefer. This may
prevent you from taking full advantage of the website.
What other information do we collect?
When you access and interact with our website, we may collect certain information often referred to
as "clickstream data" Such data may include the type of internet browser and operating system you
are using, the pages and information you accessed on our website, the total time spent on our site and
the domain name of the website from which you linked to our site. Clickstream data will not be used
to identify you personally and will not be associated or correlated with any site visitor in a personally
Links to other website
Our website may contain links to enable you to visit other websites of interest easily. However,
once you have used these links to leave our site, you should note that we do not have any control
over that other website. Therefore, we cannot be responsible for the protection and privacy of any
information that you provide whilst visiting such sites and such sites are not governed by this privacy
statement. You should exercise caution and look at the privacy statement applicable to the website in
Do you have any concerns, queries, disputes, complaints or wish to update
your personal information or opt out of receiving marketing
privacy practices, or you wish to update the personal information held by us or to "opt out" of
receiving marketing communications from us or to request a copy of information that we hold
about you, please contact our privacy officer on 1300 729 700 or email your request to
If you have any disputes or complaints, our privacy officer will attend to them and may request
that you put your dispute or complaint in writing. Our privacy officer will investigate any
dispute or complaint and respond to you within a reasonable time.